Free shipping on orders over ¥5,000
Black Friday 2024
Maximize your wellness journey with HealthyTOKYO’s subscription service this Black Friday season.
Unlock premium benefits including enhanced pricing on your favorite CBD products, earn up to 3x HealthyTOKYO points with every purchase, and enjoy the convenience of scheduled deliveries tailored to your routine.
List of Subscription Products
Benefits of HealthyTOKYO's Subscription Service
Better Pricing
Affordable and sustainable pricing to support your daily health routine.
Pause or Cancel Anytime
You can easily pause, resume, or cancel your subscription via My Page or email.
Absolute Convenience
Enjoy regular monthly, bi-weekly, or bi-monthly deliveries without the hassle of placing individual orders each time.
Flexible Delivery Dates
Adjust your delivery schedule anytime. Manage details via My Page or email.
Earn extra HealthyTOKYO Points
As you earn points your membership status increases for more benefits.
Use HealthyTOKYO points for more benefits
Simplify your life with hassle-free monthly deliveries and enjoy savings with discounts and free shipping.
Register your account
Earn 500 points
Shop at official online store
Earn 1 point per ¥100
Additional points for higher levels
Unlock extra points with each membership tier
Share Review
Earn 500 points for 1 product review
Birthday gift
Earn 1,000 points
Subscription FAQ
When Will I Receive My First Order?
Specify your desired initial shipping date when ordering, and subsequent packages will be delivered automatically according to your chosen schedule.
Can I Extend the Delivery Date if I Can't Use It All Within a Month?
You can pause your subscription twice every 30 days on your My Account page and reactivate it when ready. Alternatively, cancel the active subscription and create a new one with a longer delivery interval. Please note that a paused subscription reactivates automatically after 30 days.
Can I Combine Subscription and Regular Shopping?
Yes, it’s possible. Bundle regular orders with subscriptions to enjoy free shipping and cost savings. Membership registration is required for regular purchases.
Can I Use Points to Pay for Subscription Purchases?
Yes. Points earned through subscription deliveries can also be used for regular shopping and purchases. You can view your points in the “My Points” section of “My Account“.
How Can I Check My Subscription Purchases?
View your applied subscriptions under the “Subscriptions” tab in your “My Account”.
How Can I Cancel My Subscription?
Suspend (cancel) your subscription by accessing the “Subscription” tab in your “My Account” or contacting us by email at least 2 days before the next scheduled shipping date.
Can I Cancel the Mid-Term?
Absolutely. You have the flexibility to cancel your product subscription at any time without any minimum subscription requirements. To do so, access the “Subscription” section in your “My Account,” or reach out to us by phone or email up to 2 days before the next scheduled shipment.
Can I change my subscription plan and delivery frequency?
Yes, this is possible. You will first have to cancel your existing product subscription on your subscription overview page. Then purchase the same subscription product again with your desired shipping frequency.
What should I do if there is an error or problem?
Please contact customer support: support@healthytokyo.com
HealthyTOKYO Points FAQ
What is the HealthyTOKYO points membership program?
Earn points by completing purchases and activities at our online store. The accumulated HealthyTOKYO points can be used as a discount on your next purchase, with 1 HealthyTOKYO point = 1 yen .
Wholesale purchases are not eligible for points.
Users of this service are deemed to have agreed to HealthyTOKYO site terms of use and privacy policy . If you do not agree, please contact customer support as you will need to delete your HealthyTOKYO online store account .
How can I register?
When you register for an account on the HealthyTOKYO online store, you will be automatically registered in the HealthyTOKYO points membership program.
Wholesale purchases are not eligible for points.
How can I earn points?
You can earn HealthyTOKYO points through a variety of activities such as reviewing products and purchasing products from the official online store. For information on how to earn HealthyTOKYO points, please check the “Earn HealthyTOKYO points” section above.
Can I use points to make purchases?
At HealthyTOKYO’s online store, you can use your points to spend as much as you like at checkout.
At checkout: You can use your points to make purchases as much as you like. It cannot be exchanged for cash.
What is the membership status?
Membership status is a free service for those who have an account on the HealthyTOKYO online store. Membership status include “Gold Member,” “Silver Member,” and “Bronze Member,” and membership status is determined according to the number of points earned in the past 12 months. The benefits provided will vary depending on your membership rank, and you can check the details on the “Membership status” section above.
How can I check the balance of accumulated points?
Your points balance will be displayed on your screen after logging into your customer account and navigating to the “My Points” section at the HealthyTOKYO online store.
How can I use my points?
After logging in to HealthyTOKYO’s online store and proceeding with your purchase as usual, you will be able to select as many points as you wish to use on the checkout page of your cart.