Refund & Return Policy – HealthyTOKYO

 

At HealthyTOKYO, we take pride in the quality and safety of our products. For hygiene, health, and regulatory reasons, most products sold by HealthyTOKYO are non-returnable. Please read this policy carefully before making a purchase.

 

 

 

🚫 Non-Returnable Items (No Exceptions)

 

We do not accept returns or exchanges for the following categories:

 

  • All food and beverage products (including but not limited to cookies, brownies, gummies, supplements, protein bars, etc.)

  • CBD products of any type

  • Pet treats or supplements

  • Vegan food products

  • Flowers, newspapers, and magazines

  • Intimate or sanitary items

  • Hazardous materials or flammable liquids or gases

 

⚠️ These are considered perishable or ingestible items, and cannot be returned for health and safety reasons—even if they are unopened, unrefrigerated, or non-expired.

 

 

 

✅ Returnable Items (30-Day Policy)

 

Only non-perishable, non-consumable items such as accessories or select merchandise may be eligible for return under the following conditions:

 

  • A return request is submitted within 30 days of purchase

  • The item is unused, in original condition, and in original packaging

  • Proof of purchase (receipt or order confirmation) is provided

  • The return is pre-approved by our customer support team

 

Please email [email protected] to confirm if your item is eligible for return before sending anything back.

 

 

 

💸 Refunds (If Approved)

 

Once your approved return is received and inspected, we will notify you of the status of your refund.

 

  • If approved, a refund will be issued to your original payment method.

  • Shipping fees are non-refundable and will be deducted from the refund if return shipping was paid by HealthyTOKYO.

 

 

 

 

⏳ Late or Missing Refunds

 

If you haven’t received a refund yet:

 

  1. Check your bank or credit card account again.

  2. Contact your credit card company or bank—it may take time before your refund is officially posted.

  3. If you’ve done the above and still have not received your refund, please contact us at [email protected].

 

 

 

 

🔁 Exchanges

 

We only replace items if they are defective or damaged upon delivery.

If you need to exchange an item for the same one, please email us at [email protected] and send the item to:

HealthyTOKYO K.K.

1-22-2-1F, Minami-Aoyama, Minato-ku, Tokyo, 107-0062, Japan

 

 

 

🎁 Gifts

 

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return (if eligible). Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the original purchaser.

 

 

 

📦 Shipping Your Return

 

Please do not send back any products without receiving written approval from our customer support team.

 

  • Once approved, return items to the address above.

  • You are responsible for paying return shipping costs (unless the item was defective).

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or unreceived return shipments.

 

 

 

 

📝 Important Notes

 

 

  • No returns or exchanges will be accepted without pre-approval.

  • Refunds will not be granted for returned perishable or non-returnable items.

  • We reserve the right to deny any return that does not comply with this policy.

 

 

 

If you have questions about whether your product is eligible for return, please email us at [email protected].