Frequently Asked Questions

What is CBD?

Cannabidiol (CBD) is a natural compound sourced from the cannabis plant. It is classified as a food in Japan. Overseas It has been lauded for its multiplicity of uses towards potential positive health benefits such as relieving pain, stress, and anxiety, the ability to stop certain kinds of epilepsy, effectiveness in treating Parkinson’s disease symptoms, and much more. CBD is one of about 120 cannabinoids found in the hemp plant. It is not psychoactive and does not cause a high. CBD is often mixed with a carrier oil such as coconut or hemp seed oil to produce an oil which is easy to consume. CBD oil is often consumed alone or mixed with food or drink. It is also added to cosmetics and creams and available in a growing number of prepared foods, gummies, capsules, cookies and more.

Why should I take CBD?

HealthyTOKYO cannot make claims about what CBD can or cannot do for you. There is mounting clinical evidence available on the internet as well as customer testimonials about the benefits of CBD in sleep, pain control, anti-inflammatory applications, stress control and others. Please consult with a medical professional if you have questions. We publish many articles about CBD on our blog based on data available from various studies around the world and professional sources. You can view our CBD blog here.

Is CBD Hemp Oil Legal in Japan?

Yes, CBD oil is legal in Japan if produced and imported properly. CBD oil in Japan is subject to strict regulation regarding how it is made , what it contains and how it is imported. According to current laws, CBD products must only be produced from stalk and seed. Most CBD products sold overseas are made from the whole plant. Unlike in other countries where a small amount of THC is allowed (often 0.2% or 0.3%), Japan strictly prohibits THC and products sold properly in Japan must be third party tested to provide evidence of 0.00% THC. It is highly risky to bring CBD from overseas even if they may claim that they do not contain THC. We are a pioneer in the Japanese industry and have been legally offering CBD products since 2016.

Can I travel within Japan with my HealthyTOKYO CBD?

Our CBD is legally imported, produced and sold in Japan. You can carry your CBD anywhere in Japan.

What types of CBD exist?

In general there are three types of CBD available:

  1. Broad Spectrum CBD Oil – This is the oil extracted from the hemp plant and prepared so that it does not contain any detectable THC (the substance in marijuana that can cause a euphoric effect). It does contain other nutritional cannibinoids and terpenes (useful substances in hemp and other botanicals). Broad Spectrum CBD oil, when properly prepared and imported, is legal in Japan. HealthyTOKYO uses broad spectrum CBD oil in all of our branded tinctures.
  2. CBD Isolate – This is an extraction of pure CBD powder processed from CBD oil. It does not contain any of the other nutritional cannibinoids or terpenes (useful substances in hemp and other botanicals) from the hemp plant. it also does not contain any detectable THC (the substance in marijuana that can cause a euphoric effect). CBD Isolate, when properly prepared and imported, is legal in Japan.  Some professional athletes prefer CBD isolate over broad spectrum products.
  3. Full Spectrum Oil – This is the oil directly pressed from the hemp plant and contains all of the cannabinoids in the original hemp plant. This oil is not legal in Japan as it does contain various levels of THC, the substance in marijuana that can cause a euphoric effect. 
Do your products use broad spectrum CBD oil or CBD isolate?

We use only CO2 extracted broad-spectrum CBD oil in our HealthyTOKYO tinctures to provide all of the useful cannabinoids and terpenes not found in CBD isolates. CBD isolate is used in some cosmetic products and other products available on our website.

Do you have more information about the research on CBD and it’s effects?

Yes, we have gathered a lot of information which is supported by clinical and preclinical studies outside of Japan. Please see our blog articles about CBD.

Are HealthyTOKYO CBD oils natural?

Yes, our HealthyTOKYO brand CBD tinctures are made with all natural ingredients

Are HealthyTOKYO CBD products vegan?

Yes, 100% of our HealthyTOKYO products are vegan. Most of our guest products are Vegan as well. If you have any questions, please chat with us send us a message.

Are HealthyTOKYO CBD oils of high quality?

Yes, rest assured HealthyTOKYO’s CBD Oil is of the highest quality. We use only CO2 extracted broad-spectrum CBD oil in our HealthyTOKYO brand tinctures to provide all of the beneficial cannabinoids and terpenes not found in CBD isolates.

Can I infuse my food and drinks at home using HealthyTOKYO CBD?

Yes. CBD is great in coffee, matcha and a variety of other drinks, It also can be used in cooking, but it is recommended not to overheat it.

Are HealthyTOKYO CBD products made in Japan?

All of HealthyTOKYO brand products are made in Japan. Our hemp extracts contained in these products are imported from the USA and Europe.

Are your CBD products made with CBD extracted from stalk and seed only?

Yes, our products are compliant with Japanese regulations.

Does the CBD oil products sold on this website contain THC?

No. As per Japanese law, there is no detectable level of THC in our products. THC is currently illegal under the laws of Japan.

Do you make any claims that CBD can cure ailments and diseases?

We cannot and will not make any medical claims about CBD.

How should I choose a CBD product that is right for me?

Many of our customers consider the following when choosing a CBD product:

  1. Do I want to take CBD oil, edible, topical or vape? – Consider whether you want an oil for sublingual, an edible, a topical facial mask, cream or a vape formulation. CBD oils can generally be used more flexibly and volume easily adjusted versus edibles. Topical formulation choice depends on personal preference. Remember that CBD oils are absorbed quickly sublingually so a higher amount enters the bloodstream faster than if consuming edibles (gummies, capsules, etc.). 
  2. Do I want to a Broad Spectrum CBD product or a CBD Isolate? If interested see “What Types of CBD exist?” information below.
  3. How much CBD is in each product? – Consider the total number of milligrams of CBD in each product. Larger volume and higher concentration products tend to offer better value per mg of CBD.
  4. What percentage of CBD do I want? – Consider a higher percentage formulation if you want to use less volume each time. Higher concentration products are also easier to carry as they are generally smaller. Higher concentration and larger volume products tend to offer better value per mg of CBD.
  5. How much do I want to spend? – Consider your overall budget. Higher concentration and larger volume products tend to offer better value per mg of CBD.
How should I use CBD?

There are generally four ways to use CBD:

  1. Sublingually: Oils can be taken sublingually. (under your tongue). To take sublingually, put desired amount in your mouth and hold under your tongue for 30 seconds and swallow. Taking CBD sublingual is a fast way to have it enter your blood stream.
  2. Eat: You can add CBD oil to food or drink. You can also consume CBD gummies, capsules and other food items containing CBD. When you eat CBD it enters your stomach first and after some digestion then your blood stream. It generally takes longer to enter your blood stream than when taking sublingually.
  3. Topical Application: Apply CBD oil or creams, facial masks or other topical formulations to directly to your skin.
  4. Vape: there are specific formulations created for vaping. Vaping requires a vape machine which heats the vape liquid and vaporizes it for inhaling into the lungs. HealthyTOKYO recommends that you do not use vape formulations unless you are already a smoker. 
How much CBD should I take?

It really depends on the individual. Most of our customers take 10mg of CBD two to three times per day. We recommend to start with an amount equal to or below 10mg and increase or decrease amount depending on your preference and experience. We hear from many customers with stress issues that they take between 10mg – 30mg once or twice a day. Other customers with sleep issues tell us that they generally take 20mg to 50mg before bedtime.

How should I store my CBD?

It is best to store in a cool dry place. Refrigeration will reduce oxidization which can occur over time. Chilling your CBD oil will preserve it longer, but it may become thicker when cool. Please remove from the refrigerator at least a few minutes before consuming.

Can I infuse my food and drinks at home using HealthyTOKYO CBD?

Yes. CBD is great in coffee, matcha and a variety of other drinks, It also can be used in cooking, but it is recommended not to overheat it.

Can I take CBD when I am pregnant or breast feeding?

Please consult with a medical professional.

Is CBD ok for children?

Please consult with a medical professional.

Will CBD have any interactions with medications I am taking?

Please consult with a medical professional.

Will CBD give a false positive on a drug test?

WADA (World Anti-Doping Agency) has recently approved CBD for use by olympic athletes. You must be careful not to use CBD products containing trace amounts of THC. CBD formulations from overseas can contain 0.3% or more THC which could show up in a drug test. Most drug tests are searching for THC, however some do look for other cannabinoids. Please consult with your team doctor or employer to confirm what is allowed and what is not.

Does the CBD oil products sold on this website contain THC?

No. As per Japanese law, there is no detectable level of THC in our products. THC is currently illegal under the laws of Japan.

Can I travel within Japan with my HealthyTOKYO CBD?

Our CBD is legally imported, produced and sold in Japan. You can carry your CBD anywhere in Japan.

Can I take my HealthyTOKYO CBD out of Japan?

Please consult with the authorities in your destination country. Laws regarding CBD vary greatly by country.

Do you have vegan options?

Of course. Our shops & cafes are 100% vegan.

Do you have a kids menu?

Yes. In our Haneda Airport location, we have a special vegan meal just for kids (okosama set). We also have delicious drinks and sweets loved by kids large and small.

Do you have gluten free options?

Yes. We have many gluten-free options including our famous lasagna (made with specially prepared rice noodles), salads, cakes and a variety of drinks.

Do you have information on allergens?

Yes, we label all of our dishes to indicate whether they have any of the 28 allergens identified by Japanese guidelines.

Where are your physical shops located

In addition to our online shop, we currently have three locations in the Tokyo area where you can purchase products.

  1. HealthyTOKYO Cafe & Shop in Haneda Airport – Full lineup of savory and sweet vegan food and drinks and our entire line of CBD edibles, drinks tinctures and other CBD products.
  2. HealthyTOKYO CBD Shop & Cafe in Harajuku – Vegan sweets and drinks and our entire line of CBD edibles, drinks tinctures and other CBD products.
  3. HealthyTOKYO Office & Shop – This is our office, but we do meet customers by appointment only who are looking to purchase any of our CBD products., matcha products and other HealthyTOKYO brand treats. 
Are you outside of security at Haneda Airport or do I need a ticket to visit your Cafe & Shop?

The HealthyTOKYO Cafe & Shop is located before security (land-side) so you do not need to be traveling or have a ticket to visit. Many people actually come over to our cafe from downtown just to enjoy a meal and shop in the airport.

Does your staff speak English?

Yes. We have a multicultural and multilingual team. If you would like to contact us before visiting, please feel free to live chat, send a message or call us to check if a specific product is in stock. 

Is there parking nearby?

There are several parking lots at Haneda Airport Terminal 2 if you are visiting our Cafe & Shop in the airport. There are a number of parking lots within walking distance of our Harajuku shop if you plan on driving.

Can I bring my pet?

Pets are welcome in our Harajuku location. In Haneda, according to airport management regulations established by the Ministry of Land, Infrastructure, Transport and Tourism, pets cannot be brought into the terminals. However, service dogs for people with disabilities, such as seeing-eye dogs, and pets and animals in the care of an airline for stowing on the airplane are exempted from this regulation.

Can I make a reservation at your cafes?

Our Haneda Cafe is located in Terminal 2 on the third floor in the Upper Deck Tokyo Food Complex. This area has many tables shared by the various outlets. It is not possible to reserve a table, but seating is usually available. Take care to get here early during peak travel periods and holidays. We have limited seating in our Harajuku Shop & Cafe, but are happy to accept reservations up to 2 days before you would like to visit.

Can I rent your space for an event?

We have limited space in our Harajuku Shop & Cafe, but are open to events. Please contact us with your proposal. Unfortunately, we are not able to provide space for an event in our Haneda Cafe & Shop.

Do you accept credit cards and other forms of payments

Yes we accept the cash and the following credit cards and other forms of payment:

payment methods
Can I buy CBD oil and CBD products at all of your stores?

Yes. We carry our full lineup of CBD products in all of our vegan shops & cafes as well as in our online shop. Feel free to live chat, send a message or call us to check if a specific product is in stock. 

Can I buy HealthyTOKYO products anywhere else?

Yes. Here are some of the place you can buy our products: National Azabu Supermarket (matcha, nut butters, some CBD products. Peninsula Hotel Tokyo – (matcha, nut butters) and many other fine establishments.

What other products do you offer?

In addition to our CBD products we offer the highest grade organic matcha, all natural pistachio and almond nut butters and other vegan treats.

Are all of your products vegan

All HealthyTOKYO branded products and vegan treats on our website are 100% vegan. If you have any questions, please contact us via Chat or send us an email.

Are all of your products made in Japan?

We take the utmost care and pride in creating the highest quality products in Japan. Currently, all HealthyTOKYO branded products are made in Japan using the highest quality domestic and imported ingredients.

How long is the shipping time?

We usually ship the same day for all order received before 11:00 am on weekdays. Orders received on weekends, holidays and after 11:00 am will usually be shipped out the next work day. Orders in Japan will usually arrive within 1-2 days after shipping. International order delivery timing will depend on location and postal service schedule.

Do you ship to hotels and AirBNB locations?

Yes, we send our products to any address in Japan, including hotels and AirBNB locations. We delver to many hotels on a daily basis, We recommend that you order as early as possible to be sure your products are waiting for you when you check in. Please include your hotel name, arrival and check out dates in the notes section when ordering.

Do you ship to US military bases in Japan?

Yes, we ship to all addresses in Japan, including US military bases.

Do you ship internationally?

Yes, we ship internationally. Shipping is free for all orders over ¥15,000. While we guarantee express shipping, we can not gaurantee that your product will be accepted at arrival destination. We do not offer refunds or returns for undelivered international shipments.

I urgently need CBD today. Can you help?

The easiest way to get our CBD on the same day is to stop by one of our shops. If you are in the Tokyo area and require urgent same-day delivery, please chat with us, There is an additional charge for same-day delivery.

Can I order online and pick up at one of your stores?

Yes, you can place the order and enter the shop address at checkout with a message in delivery notes. Or you can chat with us and we will make the arrangements for you.

Can I set a preferred delivery date?

Yes, you can set a preferred time for delivery in Japan when checking out. The possibility to select a preferred delivery date is available after filling out your phone and email during the checkout process.

Can I track my package?

Yes, you will receive a tracking number by email to follow delivery of your purchase. You can also see the tracking info on your account page.

Do I need to enter both billing and shipping address?

To fulfill your order, we only need the address you wish us to delivery your package to. It is entirely optional to enter your billing address, even for credit cards issued overseas.

How do I change saved addresses?

Yes, it is possible to edit saved addresses on your account page.

Can I chat with someone during the checkout process?

Yes. We are available for Live Chat during opening hours (9:00-5:30 – 5 days a week/closed on some holidays). During off hours, you can leave a chat message and we will get back to you ASAP. Just click the chat button at the bottom right corner of your screen.

Do you accept credit cards?

Yes, we accept the following credit cards online: 

payment methods
Are payments secure on your website?

Yes, we use Stripe for our online payments. They have a secure payment gateway that meets international standards. Other industry leaders using Stripe, such as Spotify, Expedia and Salesforce, can be seen on their website here.

Do you accept cash on Delivery?

Yes, we accept cash on delivery for online orders with delivery in Japan. Please choose this option at checkout.

Can I work at your vegan cafes and CBD shops?

If you are interested to work in one of our cafe shops, please send a resume to our office via email.

Do you have opportunities for working holiday or student visas?

Yes, we do hire working holiday visa holders in our cafe and sometimes our head office, depending on experience, interests and skills. Please contact us by email.

Do you accept interns?

Yes, we do accept interns from time to time. Please contact us through email with your proposal.

I think I can help you expand in Japan. Do you have a position for me at HealthyTOKYO?

If you are interested to work with HealthyTOKYO, please contact us through email.

Still have a question?

Please contact us for more information.

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